Standardization – Kaira SPM & Automation

At Kaira, standardization is our process that we use to develop and implement metrics (i.e., “standards”) that specify essential characteristics of every task/project in which control and uniformity is desired. Thus, standardization applies to just about everything, including:

Rules/Laws
Technologies
Products
Services
Behaviours/Performance
Measurements

We aim to create efficient, results-driven standards and strategies, especially when our product/service will go through multiple channels locally and internationally.
Standardization is the process by which our company has made its methods and processes uniform throughout the organization & business. It is the logical systems put in place to streamline every process in your workday.
Rather than taking each situation as it arises, we react according to a set list of instructions and protocols.
Our goal is to make sure every action taken generates a proven business result.

Standardization in companies is meant to achieve cost saving, increased customer satisfaction and improve competitiveness no matter the channel used or country of purchase/we are doing business with.

We apply standardization to:

Data
Metrics
Process
System

There are many business reasons for standardizing processes including:

Operational efficiency
Reduction of deviations
Higher Productivity & Output
Ability to scale
Easier Process Improvement
Easier Onboarding and outsourcing
Improves clarity
Guarantees quality
Perfects customer service

When done correctly, putting standards in place can increase your bottom line by a surprising amount.

Every task we do — regardless of how often we do it — have set rules that define the scope, quality, and methods to be followed.

Some benefits of standardization are as follows:

Improves clarity — because a standard process will eliminate the need for guesswork or extra searching
Guarantees quality — because work is done in a pre-defined, optimized way
Promotes productivity — because your employees won’t need to ask around or comb documentation to get answers
Boosts employee morale — because employees can take pride in having mastered the process and refined their skills
Perfects customer service — because every ticket is handled in the best possible way

Effective standardization of procedures means that there is one correct way in which to complete a particular task, which is defined in terms of a clear, measurable end result.

Standardization guarantees quality

One of the most important ways in which standardization can help to guarantee quality is by minimizing the chances that crucial details will be overlooked.

Standardization promotes productivity

Standardization promotes productivity by eliminating inefficiency. This is the result of eliminating ambiguity and providing quality control: tasks are completed in a more efficient manner, and there are fewer quality control issues from tasks that were not completed correctly the first time around.

Standardization is good for employee moral

If managed properly, standardized work establishes a relationship between people and their work processes. This relationship can enhance ownership and pride in the quality of work performance. The result is high morale and productivity.”

Standardization means better customer service

Great customer service is the logical outcome of a team with less ambiguity, higher output quality, better productivity, and increased morale.

Standardization can also improve customer service indirectly. If your organization is more productive and efficient, the result will be better outcomes for your customers. The more you can produce with your available resources, and the shorter your lead time and the happier you can make those who rely on you and pay for your products and services.